Frequently Asked Questions

RORO, FCL and car carrier are the most common shipment methods used by TGS.

RORO (roll on, roll off) refers to a ship specially equipped to handle the shipment of vehicles allowing them to be rolled on and off.

FCL (full load container) refers to when vehicles are placed inside 20 foot or 40 foot containers and shipped onboard container vessels.

Car carriers refers to road transport of vehicles on specially-made vehicles which can transport several vehicles at a time.

In general terms, RORO shipments are more economical than FCL, whilst FCL shipments can provide greater security. Car carriers are normally utilised for shipment of vehicles from port to inland destinations. TGS provides different combinations of services to many of the most common destinations thus giving the customer the chance to choose the most appropiate service.

Pre-shipment inspections (PSI) are required when mandated by the government of the importing country. Governments impose pre-shipment inspections to ensure that the price charged by the exporter reflects the true value of the goods, prevent substandard goods from entering their country, and to mitigate attempts to avoid the payment of customs duties. For further information on the inspection process and to check if your country requires PSI, please visit our Pre-shipment page on our website

Yes, providing we have the items required in-stock, we can consolidate your spare parts with your vehicle and send on the same vessel, saving you considerable money, effort and time.

A Bill of Lading is a legally binding document required for the customs clearance of your consignment. The Bill of Lading specifies the shipper, consignee, notify and vehicle and/or spare parts details. It is therefore imperative that all details stated on the Bill of Lading are accurate and true. Up to 3 originals and 3 copies can be issued for each shipment.

A waiver is a document required by certain countries and which must be presented to the local customs authorities along with the bill of lading in order to clear your consignment. Also referred to as a BIC, CTN or loading certificate, we take care of ensuring this document is produced.

Ensure all importation documents (tax exemption, etc) are in place as soon as possible and our guidelines are followed correctly.

We expect to receive the Bill of Lading approximately one week after the vessel's departure from the port. The Bill of Lading and all relevant shipping documents shall be forwarded to the appointed recipients as soon as possible. Scanned copies are also sent to recipients via email informing them of the tracking number of the package containing the documents. Spare keys for the vehicle are also sent with these documents.

There are a total of 3 keys per vehicles (except for the Land Cruiser 200 Series which has 2 keys). One will be sent inside the vehicle and the other two will be sent in the package containing the documents sent to the appointed recipient.

Immediately contact the agent as indicated in our letter placed within the package.

Unless specified otherwise, the consignee is responsible for these costs.